Business terms
These general terms explain how PT Puri Lautan Mutiara handles development, custom production and wholesale orders. Your accepted quotation, pro-forma invoice or written project agreement takes priority where it states different terms.
How these terms apply
Every collection has different technical, commercial and market requirements. These terms provide a general framework; the accepted quotation, approved sample, specifications, invoice and written correspondence define the final scope for each project.
Please review all documents carefully before paying a deposit or approving production. Changes made after approval may affect price, minimum quantity and schedule.
Commercial framework
Prices are based on the design, dimensions, target weight, metal, stones, finish, quantity, packaging and services described. A revised quotation may be required when any details change. Metal and gemstone prices may be reconfirmed before order acceptance when market prices move materially.
Custom manufacturing commonly begins around 10 pieces per design, but the actual MOQ depends on technique, material, ring-size range, components and production efficiency. Certain designs or materials may require a higher minimum. Ready-stock and wholesale-store items may have separate minimums.
Samples, CAD, masters, molds, special tools, stone sourcing and setup work may be charged before development begins. These fees cover work performed and are normally non-refundable, including when the customer decides not to proceed with bulk production.
Bulk production begins only after the required sample, dimensions, materials, finish and commercial terms are approved in writing. Approval confirms the production reference. Later changes may require a new sample, extra charges and a revised schedule.
Payment terms are stated in the quotation or invoice. Unless agreed otherwise, production orders normally require a deposit before material purchasing and scheduling, with the balance paid before dispatch. Development, tooling and sample charges may be payable in full before work starts. Transfer and payment-provider fees are the customer's responsibility.
Sampling is commonly estimated at 4–6 weeks and production at approximately 5–6 weeks after approval, deposit and material availability. These are planning estimates, not guaranteed delivery dates. Complex designs, revisions, holidays, supply constraints and testing can extend the schedule.
Handcrafted production
Jewelry made by casting, hand fabrication, stone setting and manual finishing cannot be identical in every microscopic detail.
Any critical tolerance, matched-stone requirement or color standard must be identified before quotation and confirmed in the approved specification.
Designs, tooling & confidentiality
The customer confirms that it has the right to use all designs, trademarks, logos and reference materials supplied and accepts responsibility for third-party intellectual-property claims.
Payment of a development or setup fee does not automatically transfer ownership of working CAD files, masters, molds, tooling or production know-how. Ownership, permitted use, storage and release must be stated in writing. Customer-owned tooling may be retained for a reasonable period subject to condition and storage arrangements.
Project information is handled with commercial discretion. If a formal NDA is required, it should be agreed before confidential files are sent. PLM will not knowingly reproduce a customer's exclusive design for another customer, subject to the written scope and common or pre-existing jewelry elements.
Quality, delivery & claims
Products are checked against the approved sample and agreed specifications using practical jewelry-industry inspection. Any special testing, inspection level or third-party laboratory requirement must be agreed and quoted in advance.
Freight method, insurance and delivery terms are confirmed per order. Unless the quotation states otherwise, import duty, VAT/GST, customs clearance, destination charges and local compliance costs are paid by the customer.
The customer should inspect goods promptly after delivery and notify PLM in writing of shortages, damage or non-conformity within 7 calendar days, with the invoice number, item code, quantities, photos and supporting details. Transit damage should also be reported to the carrier immediately.
Confirmed manufacturing defects will be reviewed for repair, replacement, remake or credit as appropriate. Goods must not be returned without written authorization. Normal wear, plating wear, misuse, unsuitable care, unauthorized repair and accepted natural variation are not manufacturing defects.
Important notes
PLM manufactures to the written specifications agreed for the project. The brand, importer or seller remains responsible for confirming the legal, labeling, testing and documentation requirements in each destination market. Any required testing must be requested before production.
Contact us immediately. Once design work, material purchasing, sampling or production has started, completed costs and committed materials remain payable. We will confirm whether a change or cancellation is practical and provide any revised cost or schedule.
Acceptance, usable yield, replacement responsibility and handling risk must be agreed before receipt. Fragile, irregular or previously used materials may involve unavoidable loss or breakage during production.
The most recent mutually accepted quotation, pro-forma invoice, approved specification, sample approval and written amendment take priority over these general website terms where they clearly differ.
General business terms • PT Puri Lautan Mutiara • Bali, Indonesia
Plan your project
Send your collection brief for technical and commercial review. Attachments can be supplied later when our team replies.